Refund Policy

Mind DMC offers a free plan and paid monthly subscription plans (Pro and Max), available for individuals and teams. Plan features and prices are listed on our Pricing page.

You can cancel a paid subscription at any time from your account billing settings, or by contacting us.

• Cancellation stops future renewals — you will not be charged again
• Your plan stays active until the end of the current billing month, and you keep full access until then
• At the end of that period, your account automatically moves to the Free plan
• Downgrading between paid plans takes effect from your next billing cycle

Paid subscription fees are non-refundable, except where a refund is required by law.

• Monthly fees already charged are not refunded — including for partial months or unused itinerary quota — because your subscription stays active for the full period you paid for
• We do not provide prorated refunds for cancellations or downgrades made mid-cycle
• Our Free plan lets you evaluate Mind DMC before subscribing to a paid plan
• If you believe you were charged in error (for example, a duplicate or incorrect charge), contact us and we will investigate and put it right

Whether a booking qualifies for a refund depends on the type of service, the destination, and how far in advance you cancel relative to the applicable deadline.

The table below summarises the standard cancellation deadlines that determine booking refund eligibility. "D-15" means 15 days before the travel date.

The following are generally non-refundable, regardless of when a cancellation is requested:

• Service, booking, or processing fees charged by Mind DMC
• Costs already confirmed and paid to suppliers that fall within their non-refundable terms
• Bookings made within 14 days of departure (last-minute bookings)
• No-shows and services not used after travel has commenced
• Third-party products such as flight tickets, visas, and travel insurance (not sold by Mind DMC)

Where possible, we recommend modifying a booking — for example changing dates or travellers — rather than cancelling it.

• Modification requests are subject to availability and supplier approval
• Changes may incur supplier amendment fees or rate differences
• If a change cannot be accommodated, the standard cancellation and refund terms above apply

In the case of events beyond reasonable control — such as natural disasters, strikes, government restrictions, or supplier insolvency — booking refunds depend on the policies of the affected suppliers.

Mind DMC will assist in recovering any refundable amounts from suppliers but cannot guarantee refunds for costs that suppliers deem non-refundable under such circumstances.

How you reach us depends on what your request relates to.

Where a refund is due — whether for a billing error or an eligible booking cancellation — it is handled as follows:

Processing times begin once a refund has been approved and, for bookings, confirmed by the relevant suppliers.

We may update this Refund Policy from time to time. The latest version will always be posted on this page with an updated date.