This Privacy Policy explains how Mind DMC ("we", "our", or "us") collects, uses, and protects personal information when you use our website, platform, or services (collectively the "Service").
Mind DMC is an AI-powered travel platform designed for travel agents and partners to create customizable travel itineraries with competitive B2B pricing.
Please note: Mind DMC does not provide or sell flight tickets, visa services, or travel insurance. By accessing our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us, including:
Personal Details
Name, email address, and phone number
B2B Information
Company or agency information for business users
Travel Data
Preferences, destination interests, dates, and passenger details
Booking Info
Reservation information for hotels, tours, and transfers
We may also automatically collect technical information when you use our website, including:
IP Address
Your network IP address is logged for security and analytics.
Device & Browser
Browser type, version, and device information.
Usage Data
Website navigation activity and pages visited.
Cookies
Cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect to deliver, improve, and protect our services:
- Generate AI-powered customized travel itineraries based on your inputs
- Assist with booking hotels, tours, and transfer services
- Provide competitive B2B travel pricing to agents and partners
- Coordinate services with our on-ground travel partners
- Improve the performance and features of our platform
- Send booking confirmations, updates, and service communications
- Maintain platform security and prevent fraud
AI-Powered Platform Disclosure
Mind DMC uses artificial intelligence technology to generate travel itineraries and recommendations based on user inputs such as destination, travel dates, preferences, and budget.
Sharing of Information
Mind DMC does not sell or rent personal information. However, we may share necessary information with trusted partners including:
- Hotels and accommodation providers
- Tour and activity operators
- Transportation and transfer providers
- Payment service providers
- Technology partners that support our platform
Cookies & Tracking Technologies
Functionality
Improve website functionality and performance.
Preferences
Remember user settings and preferences across sessions.
Analytics
Analyze website traffic and usage patterns.
Experience
Enhance the overall user experience on the platform.
Users may control cookie settings through their browser preferences.
Data Security
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, misuse, or disclosure.
Data Retention
Personal information is retained only for as long as necessary to provide services, manage bookings, and comply with legal requirements.
User Rights
- Access their personal information held by Mind DMC
- Update or correct inaccurate data
- Request deletion of personal data where applicable
Use of Services by Minors
Mind DMC services are intended for travel professionals and individuals who are at least 18 years old.
Payment Policy
- All payments must be completed according to the payment terms provided at the time of booking.
- Mind DMC does not directly store or process full payment card details.
- Prices displayed are subject to availability and confirmation by the respective service providers.
- Cancellation, modification, or refund requests will be subject to the policies of the respective travel suppliers.
Advance Booking Requirement
All travel bookings should be made at least 14 days in advance of the planned departure date. This ensures that we can provide the highest level of service and secure all necessary arrangements.
Bookings made within 14 days of departure may be subject to:
- Limited availability of hotels, tours, and transfers
- Additional charges due to last-minute booking fees
- Partial service fulfillment where full arrangements cannot be guaranteed
Please note: Mind DMC does not guarantee complete arrangements for bookings made within 14 days of the planned departure date.
Cancellation Policy
Europe Bookings
Fully RefundableScandinavia Bookings
Fully RefundableAfter Deadlines
Partial / No Refund| Destination | Deadline | Refund Status | Notes |
|---|---|---|---|
| Europe Bookings | 15+ days before travel (D-15) | Fully Refundable | Subject to supplier confirmation |
| Scandinavia Bookings | 60+ days before travel (D-60) | Fully Refundable | Subject to supplier confirmation |
| After Deadlines | Within deadline period | Partial / No Refund | Subject to cancellation charges |
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page.
Contact Information
Have questions about your privacy?
If you have any questions regarding this Privacy Policy or the handling of your data, our team is here to help.